AI for travel and hospitality that knows the guest and the booking
Guest concierge agents connected to your booking systems, demand forecasting for pricing and staffing, review intelligence, itinerary personalisation and operations triage for hotels, travel companies, venues and hospitality software vendors.
Guests ask the same questions at all hours, in every language, and expect an answer that reflects their booking. That is the first thing to fix; forecasting and operations follow.
Guest concierge agent
Pre-arrival questions, upgrades, late checkout, restaurant bookings, local tips and in-stay requests handled in the app, on the web or on messaging channels, with the guest's reservation in view. Touches the PMS, booking engine and point of sale. Hand-off to the front desk is one tap away.
Demand forecasting for pricing and staffing
Occupancy and demand forecasts from booking pace, events, seasonality and rate history, feeding the revenue manager's decisions and the rota. Touches the PMS, the revenue management system and workforce scheduling. See predictive analytics.
Review and feedback intelligence
Reviews, surveys and chat transcripts analysed by theme, property and period, with suggested replies drafted for a manager to approve. Touches review platforms and the guest feedback system. The recurring complaint becomes a maintenance ticket, not a statistic.
Itinerary personalisation
Suggested activities, transfers and dining built around the booking, the traveller's stated interests and what is actually available, bookable through partner integrations. Touches the booking platform, partner APIs and the traveller app. See recommendation engine.
Housekeeping and maintenance triage
Guest requests and staff reports classified by urgency and department, with photos read and tasks created in the right queue. Touches the PMS task module and the maintenance system. Urgent safety issues go to a person immediately.
Meetings, conferences and group business
Registration, ticketing, check-in, attendee apps and matchmaking for the events your venue hosts, through Eventify. Touches the sales and catering system and the event platform. See event technology.
Compliance and data
Guest data, payment data and fair pricing
What we design for in hospitality
Guest profiles include passport details, travel patterns and preferences, all personal data under GDPR and UK GDPR, often moving between countries and partners. Card data stays with your payment provider and out of prompts and logs. Consumer law expects transparent pricing and accurate descriptions, so dynamic pricing suggestions and generated content are reviewed by people. Accessibility obligations apply to guest-facing channels. This is engineering guidance, not legal advice.
We verify the guest before the agent discloses or changes anything, limit what partners receive to what the booking needs, keep retention short and give managers approval over pricing and published replies. The AI data privacy service covers subject requests and cross-border transfers.
Reference architecture
Flagship workflow: a concierge agent that knows the reservation
The guest writes from the app, the website, messaging or an in-room device. The agent verifies them against the reservation before it answers anything personal, then works through typed tools: read the booking, check availability, add a service, book a table or a transfer.
Property questions are answered from a knowledge base of policies, amenities, opening hours and local recommendations, cited and multilingual. Anything outside the agent's rules, anything emotional and anything involving money beyond a set threshold goes to guest relations with the conversation attached.
Every action is logged against the reservation, which is also where the operations value appears: requests become tasks in the right department. The pattern follows our AI agents work with MCP servers wrapping the PMS and booking APIs.
Verification first, tools second, people for everything the rules exclude.
Track record
What we have built that applies
Travel and hospitality apps
Trip planning, booking, loyalty and in-stay apps for iOS and Android, with maps, payments and offline content, part of the 1500+ apps delivered since 2006.
Can the concierge agent actually change a booking?
Yes, for a verified guest and within rules you set: amend dates where availability allows, add breakfast, request a late checkout, order to the room. It works through your property management or booking system's API and logs every action. Refunds, overbooking situations and complaints go to a person with the conversation attached.
How do you handle guests who write in many languages?
Modern models handle multilingual conversation natively, and the knowledge base can be written once in your house language. We test the most common guest languages explicitly before launch and route anything the model is unsure about to staff.
Is demand forecasting only for large hotel groups?
No. A single property with a few years of booking history, local event data and rate changes has enough to forecast occupancy and inform pricing and staffing. We keep the model explainable so the revenue manager can override it with confidence. See predictive analytics.
What about conferences and group business?
Our own event platform, Eventify, runs registration, ticketing, check-in, attendee apps and matchmaking for conferences and exhibitions, which makes venues and hotels with meetings business a natural fit. See events and exhibitions.
Ready to make AI work in production?
Tell us about your systems, your data and your constraints. We reply within one business day with a straight answer and a suggested next step.